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Privacy Policy

Effective Date: 19/12/2025
Last Updated: 19/12/2025
 

M.D. Eye Care & Laser Centre (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal and medical information you share with us through our website www.mdeyecentre.in.
 

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or interact with our website, advertisements, or communication tools.

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1. Information We Collect
 

1.1 Personal Information

We may collect the following information when you voluntarily provide it:

  • Name

  • Phone number

  • Email address

  • Age and gender (if submitted)

  • City or location

  • Appointment details

  • Messages sent via forms, WhatsApp, or chat tools

1.2 Medical & Health Information

If you choose to share medical details (e.g., eye condition, symptoms, reports):

  • This information is collected only for consultation and appointment purposes

  • We do not provide diagnosis or treatment solely based on online submissions

1.3 Automatically Collected Information

We may automatically collect:

  • IP address

  • Browser type and device details

  • Pages visited

  • Time spent on pages

  • Referral sources

This data is collected via cookies, pixels, and analytics tools.
 

2. Use of Cookies & Tracking Technologies

Our website uses:

  • Wix Analytics

  • Google Analytics

  • Google Ads tracking

  • Facebook & Instagram Pixels

These tools help us:

  • Measure ad performance

  • Improve website functionality

  • Understand user behavior

  • Deliver relevant advertisements

You can control or disable cookies via your browser settings.
 

3. Advertising & Third-Party Platforms

We run advertisements on:

  • Google

  • Facebook

  • Instagram

These platforms may collect data according to their own privacy policies. We do not control how these third parties use your data.

You can review their policies here:

  • Google Privacy Policy

  • Meta (Facebook & Instagram) Privacy Policy
     

4. WhatsApp & Messaging Tools

If WhatsApp or live chat features are enabled:

  • Messages are handled via third-party services

  • Conversations may be stored for quality, training, and legal compliance

  • WhatsApp communication is subject to WhatsApp’s Privacy Policy

  Do not share sensitive medical or financial information via WhatsApp unless explicitly advised.
 

5. How We Use Your Information

We use your information to:

  • Schedule appointments

  • Respond to inquiries

  • Provide healthcare services

  • Improve our website and services

  • Run and optimize advertisements

  • Comply with legal obligations

We do not sell or rent your personal data.
 

6. Data Storage & Security

  • Data is stored on secure servers provided by Wix and third-party service providers

  • We use reasonable administrative, technical, and physical safeguards

  • However, no method of online transmission is 100% secure

You use the website at your own risk.
 

7. Sharing of Information

We may share information only with:

  • Authorized clinic staff

  • Technology providers (Wix, analytics tools, messaging platforms)

  • Legal authorities if required by law

We never share medical data for marketing without consent.
 

8. Children’s Privacy

Our website is not intended for children under 18 years without parental supervision. We do not knowingly collect data from minors.
 

9. Your Rights

You have the right to:

  • Request access to your data

  • Request correction or deletion

  • Withdraw consent for marketing communications

Requests can be sent to:
contact@mdeyecentre.in
 

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

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